ManageEngine SupportCenter Plus 6 descriptions ManageEngine SupportCenter Plus is a 100% web-based Customer Service & Support Software that offers Trouble Ticketing Account & Contact Management SLA Management & Knowledge base in one low-cost easy-to-use package. It helps you track & resolve customer issues quickly thereby delivering superior customer support & taking customer satisfaction to the next level.

Trouble Ticketing Automatically convert the emails sent to Help Desk into trouble tickets or enable your end users to submit support requests from anywhere anytime using just a browser. Self-Service PortalReduce call volumes with a Web-based self service portal where customers can search the knowledge base submit a request or check the status of their open requests. Customer Case TrackingA robust & easy-to-use help desk that helps organizations automate their customer support processes to deliver consistent reliable & superior service to their customers. Knowledge BaseEmpower your Support Reps with easy access to answers with a web-based searchable knowledgebase & enable faster problem resolution. SLA ManagementImprove customer satisfaction with defining proper service level agreements monitoring SLA compliance & escalating SLA violations. Account & Contact ManagementTrack & manage all your customer accounts & their contact information & thereby improve customer relationships. Product CatalogEmpower your support reps with instant access to all customer product information as well as allow customers to track & manage details of the products they have purchased. Customer Service ReportsRequests that are open closed or overdue at any instant of time the SLA violations that had happened which customer or Organization is sending the most number of requests & who is attending to the requests can all be known from the readymade reports generated by SupportCenter Plus.